Manpower competence is one of the factors that attract foreign direct investments. The Filipino workforce is known for being globally competitive, adaptive, and resilient. To maximize this force for any business growth, investors should not only provide employment opportunities but ensure security of the workforce’s welfare and rights.  Establishment of new types of industries led to the creation of more labor legislations pertaining to specific businesses.

For example, the rapid development of BPO industries in the Philippines gave rise to the promulgation of specific labor laws to regulate BPO practices.  To comply with the standards set by the Department of Labor and Employment and other concerned agencies, outsourcing and offshoring companies are advised to have familiarity with these laws, especially those that were recently approved.


  • Senate Bill 57: Magna Carta for Call Center Workers Act. The bill attempts to guarantee call center workers their basic constitutional and civic rights such as organizing work associations, being informed of the details of their work contract, having occupational safety, wellness programs, and privacy.
  • House Bill 661: BPO Workers’ Welfare and Protection Act. In addition to reaffirming recommended labor standards set by the Philippine Labor Code, this bill seeks to establish added worker benefits in relation to BPO-related issues.
  • DOLE Advisory No. 04-10: Guidelines On the Implementation of Flexible Work Arrangements and the Exemption from the Night-Work Prohibition for Women Employees in the BPO Industry. Another related legislation is Republic Act No. 10151: A Legislation Enabling the Employment of Night Workers.
  • Another requisite in the industry is workers’ protection from work hazards. DOLE Circular No. 01-08 discusses the Guidelines on Occupational Safety and Health of Call Center Workers.
  • Another important DOLE advisory is Department Circular No. 01-12 which aims to clarify if BPOs, KPOs or Construction firms are covered by DOLE Department Order 18-A.

Being informed of these legislations keep companies guided on how to manage human resource more effectively and harmoniously.

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